Refund policy

Here’s a clean No Return / No Refund Policy version for Crack Roastery:

---

Return & Refund Policy

At Crack Roastery, we take great care in preparing and delivering our products to ensure the best quality and freshness for our customers.

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been confirmed, shipped, or delivered.

This policy applies especially to perishable goods such as coffee, food items, beverages, and any related products that cannot be resold once delivered.

Damages, Wrong Items, or Order Issues

Please inspect your order immediately upon receiving it. If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at:

crackroastry@gmail.com

To help us review the issue, please include your order number, clear photos of the product, and a brief description of the problem.

If the issue is confirmed by our team, we may offer a suitable solution such as a replacement, store credit, or refund at our discretion.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are non-returnable and non-refundable:

Coffee products
Food and beverage items
Opened or used products
Sale items
Gift cards
Custom or special orders

Refunds

Refunds are only considered in cases where the item is damaged, defective, or incorrect, and the issue has been approved by our team.

If a refund is approved, it will be processed to the original payment method within 10 business days. Please note that your bank or card provider may take additional time to complete the refund process.

For any questions, please contact us at:

crackroastry@gmail.com