Shipping policy

Shipping Policy

At Crack Coffee Roastery, we are committed to delivering freshly roasted coffee and coffee-related products safely and efficiently across the United Arab Emirates.

Delivery Coverage

We currently deliver across the UAE, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain

If your location is outside our standard delivery coverage, please contact us before placing your order so we can confirm delivery availability.

Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, or peak seasons may require additional processing time.

Once your order is prepared and dispatched, you may receive an order update or delivery confirmation by email, SMS, WhatsApp, or courier notification, depending on the delivery method used.

Estimated Delivery Time

Estimated delivery within the UAE is usually 1–3 business days after order processing.

Delivery times may vary depending on your emirate, address accuracy, courier availability, public holidays, weather conditions, or high-demand periods.

Shipping Fees

A flat delivery fee of AED 30 applies to orders delivered within the United Arab Emirates.

The delivery fee will be clearly displayed at checkout before payment is completed.

If free shipping or special delivery promotions are available, the promotion details and conditions will be clearly shown on the website or during checkout.

Order Cutoff Time

Orders placed after the daily cutoff time may be processed on the next business day.

For urgent orders, please contact us before placing your order and we will do our best to assist.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including building name, apartment or villa number, area, city, emirate, and mobile number.

Crack Coffee Roastery is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Failed Delivery Attempts

If the courier is unable to deliver your order due to incorrect address details, unavailable recipient, or failure to respond to delivery calls, a re-delivery fee may apply.

If the order is returned to us, we will contact you to arrange another delivery where possible.

Tracking and Delivery Updates

Once your order has been dispatched, you may receive tracking information or delivery updates by email, SMS, WhatsApp, or courier notification, depending on the delivery method used.

Damaged, Incorrect, or Missing Items

Please check your order upon delivery.

If your item arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving the order.

To help us resolve the issue quickly, please include:

Order number
Photos of the damaged or incorrect item
Photos of the packaging
A short description of the issue

Shipping Restrictions

Some products may have special delivery requirements due to size, weight, stock availability, or product type.

We do not ship to P.O. boxes unless specifically confirmed before ordering.

International Shipping

At this time, our standard online delivery service is available within the UAE only.

For international inquiries, wholesale shipping, or business orders, please contact us directly before placing an order.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Crack Coffee Roastery
Email: crackroastry@gmail.com
Website: https://crackroastery.ae

Policy Updates

Crack Coffee Roastery may update this Shipping Policy from time to time. Any changes will be posted on this page.